1) You are responsible for training a group of new employees in proper e-mail use in the workplace. Describe five important rules of netiquette, or email best practices, you should cover in the training session.

2) You are a landlord for an office building. You just received a claim letter from a tenant asking for a refund of $2,000 for extra rent that was paid in June. You check your records and find out that the June rent was deducted twice from the tenants bank account. You think this must have been a bank error, but the double amount was transferred to your bank account. Write an adjustment letter to the tenant, and enclose a refund check. Omit the letter address, salutation, and complimentary close.

3) You are writing a bad-news letter to the president of Santiago Canyon College, who has asked you to speak at this years graduation ceremony. You must come up with an effective buffer to begin your letter. Decide which technique youll use, describe it, and write the actual buffer statement you would use.

4) Successful businesspeople create persuasive memos, letters, e-mail messages, reports, and presentations that get the results they want. Your textbook presents six persuasion techniques that can help you be effective in getting your ideas accepted by your fellow workers, superiors, and clients. List and explain three different persuasive techniques.