1. You are working as a Purchase Manager in Saud Bahwan, IT Division, P.O. Box 786, Firq,Nizwa, Sultanate of Oman. On 10th of December 2018, you had purchased computer accessories from Mac Computer Hardware Store, PO Box 456, Postal Code 4567, Al-Qurum, Muscat, Sultanate of Oman.

Write a letter to Marwan Ali Ahmed Al Aamri, Sales Manager of the Mac Computer Hardware store complaining about 2 Keyboards [Dell - Models 9D3CBX2 and 9D3CBX3] and 3 Mouse (Model Numbers: RIE201, RIE202 and RIE203) which are not working properly. Enclose the order bill with the letter.

(7 Marks)

2. Defective goods is one reason for which customers can write complaint letters. Discuss in detail three other issues/reasons for which customers can write complaint letters to the companies.

(3 Marks)