Question
1. You have been assigned by the Manager of GrabCar (e-hailing) to evaluate the service quality gap(s) from the case study . There is 5
1. You have been assigned by the Manager of GrabCar (e-hailing) to evaluate the service quality gap(s) from the case study. There is 5 gaps: Assurance, Empathy, Responsiveness, Reliability, Tangible
2. Provide suggestions for the management of the GrabCar to correct the service failures in Question. Providerecommendationsonhowthesefailurescanbesolved/minimize
3. References pls
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Project Management The Managerial Process
Authors: Eric W Larson, Clifford F. Gray
8th Edition
1260570436, 978-1260570434
