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1. You have been assigned by the Manager of GrabCar (e-hailing) to evaluate the service quality gap(s) from the case study . There is 5

1. You have been assigned by the Manager of GrabCar (e-hailing) to evaluate the service quality gap(s) from the case study. There is 5 gaps: Assurance, Empathy, Responsiveness, Reliability, Tangible

2. Provide suggestions for the management of the GrabCar to correct the service failures in Question. Providerecommendationsonhowthesefailurescanbesolved/minimize

3. References pls

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