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Work Situation: Laura is a project manager and is having a meeting with Mikal. Laura is concerned about the lack of progress on a


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Work Situation: Laura is a project manager and is having a meeting with Mikal. Laura is concerned about the lack of progress on a key project that Mikal has been working on. Mikal is confused because he believes the project is progressing as expected. In fact, Mikal has put a lot of extra time and effort into the project because he wants to make a good impression; getting a favorable performance review is important to him. He has attempted to include Laura in every step of the project in order to make sure the project is on track. Laura is a bit irritated because Mikal is constantly coming to her with questions. Laura and Mikal are both becoming frustrated at the meeting. If you were Laura, which responses would be the most effective and least effective? Choose One LEAST EFFECTIVE O O O O Get Mikal's perspective about the challenges of the project but make your expectations clear for the next project. Ask another manager to sit in on the meeting as a mediator and to objectively evaluate where the project is at. Ask Mikal what his expectations are for the project and for you as his manager. Conclude the meeting and reschedule it for a later date when you are more level headed. Choose One MOST EFFECTIVE O O O O

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