Question
1. You have been assigned by the Manager of GrabCar (e-hailing) to evaluate the service quality gap(s) from the case study . The Service Gap
1. You have been assigned by the Manager of GrabCar (e-hailing) to evaluate the service quality gap(s) from the case study. The Service Gap Model consists of five types of gaps, including the customer gap, knowledge gap, policy gap, delivery gap, and communication gap.
2. Provide suggestions for the management of the GrabCar to correct the service failures in Question. Providerecommendationsonhowthesefailurescanbesolved/minimize
3. References
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Project Management The Managerial Process
Authors: Eric W Larson, Clifford F. Gray
8th Edition
1260570436, 978-1260570434
