1. You were introduced, courtesy of an assigned article, to customer advisory groups (CAGs). Prior to reading this article, how familiar were you with CAGs?

• Extremely
• Very
• Moderately
• Slightly
• Not at all

2. In our M2 Sound Off, I'd like you to "sound off" regarding your response in this week's poll which inquires regarding your familiarity with customer advisory groups (CAGs). Share details on any exposure you've had with CAGs. Does your establishment operate them? Have you ever served on one? What are your thoughts on their use by healthcare entities? Feel free to elaborate, as you wish.