$1$ Your appliance$-$producing company, Gold Star Appliances, was proud to unveil a revolutionary new toaster last month. However, several customers have reported problems with it$.$ Explain these problems. Inform Joseph Crowe, a recent customer, of the bad news. Make sure the customer knows how your company will help him return the toaster and what, if any, compensation will be provided. Feel free to use your own ideas. Within the body of your letter, LABEL your examples of NEUTRAL OPENING, EXPLANATION, REFUSAL, ALTERNATIVES, ACTION and GOODWILL.