10 (1 point) Internal factors impacting HRM include all of the following except Question 10 options: organizational climate organizational culture management practices globalization retention strategies Question 11 (1 point) The terms "job" and "position" can be used interchangeably. Question 11 options: True False Question 12 (1 point) Job analysis information is primarily used for developing Question 12 options: HR policies and procedures organization charts job descriptions and job specifications staffing tables skills inventories Question 13 (1 point) The National Occupational Classification (NOC) is a reference tool for writing job descriptions and job specifications. It classifies occupations based on two key dimensionsskill level and skill type. Question 13 options: True False Question 14 (1 point) A method of forecasting internal labour supply that involves tracking the pattern of employee movements through various jobs and developing a transitional probability matrix is known as Question 14 options: a Markov analysis The Delphi technique The nominal group technique Trend analysis Replacement chart