10. Assume that your 300-room hotel sold 66.6% of its rooms last night. Today, we anticipate that 50 rooms will depart. We hold 180 reservations (combined total of 80 6pm and 100 guaranteed). There are currently no rooms out of order. Historical figures lead us to the following percentages for adjusting; understays 10%; overstays 2%; early arrivals 0%; cancellations 5%; and no shows 8.33%. What is the forecasted number of rooms available for sale? a 2 b. 52 c. 0 d. -2 c. None of the above 11. Simple room counts are adjusted several times a day. Of the following times which one/ones would be used? a. b. Before arrivals begin-say 6am Just after the check-out hour c. Immediately before and after 6pm. d. c. All of the above None of the above - there is no such thing as a simple room count. 12. Many urban hotels will allow 6pm non-guaranteed reservations, while most resort properties have 4pm non- guaranteed reservations or may not allow non-guaranteed reservations at all. Why is the policy different at a resort? a. b. C. d. c. Resorts are a long distance away so guest need to arrive earlier Urban hotels hold the non-guaranteed reservation a couple of hours longer as the guest may be caught in traffic Resort hotels do not have walk-ins later in the day and therefore cannot sell the room. Urban hotels will have walk-ins long into the late evening hours so are better able to sell the canceled room. Both c and d are correct 13. A guest checking out of a hotel at least one day before his originally scheduled departure is known as a(n): a. b. understay overstay c. latent check-out d. late departure e.. none of the above 14. A guest who stays in his/her hotel room past the hotels check-out time is known as a(n): a. b. overstay late check-out c. understay d. DND c. Room Found Vacant 15. It is said that a guest reservation is a "legal contract" as the request constitutes the offer and the promise of