10%% more likely 50% more likely Question 30 (1 point) Listen What is the best technique to turn around an upset customer and make them a happy customer? Let them vent and show them empathy. O Take their name and number and tell them that a manager will get back to them in 3-5 business days. Give them a 20% discount right away. O Show the customer how you are right, and that you are just following your company policy