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10. Partnering with customers to promote a positive service culture within a firm may include: (a) Engaging in co-production activities in customer service (b) Examining
10. Partnering with customers to promote a positive service culture within a firm may include: (a) Engaging in co-production activities in customer service (b) Examining customer mix (c) Communicating
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Operations Management
Authors: William J Stevenson, Mehran Hojati
4th Canadian edition
978-1259270154, 1259270157, 978-0071091428
