100 words

You go to a party at your older brother's apartment and spend a nice evening talking to several of his friends. All are in their late twenties and do not seem very happy with the jobs they have. Using the Job Characteristics Model, explain how these jobs might be enriched by improving at least one of the five core job dimensions: o Skill variety o Task identity Task significance Autonomy . Feedback. 1. Mary works as a receptionist at a large law firm. Her primary job is answering the telephone and switching the call to the correct lawyer. As most lawyers have their own secretaries and voicemail, she doesn't take messages. After installing the voicemail system, the law firm didn't have a receptionist for several months. The managing partner received complaints from some elderly clients who didn't like the complex instructions and wanted a human receptionist. So the managing partner hired Mary and gave her written instructions for what to do if a caller doesn't ask to speak to a particular lawyer (e.g., if the client says," had an accident," the call should be forwarded to Ms. Johnson or Mr. Harman; if the client says, "I am in jail" the call is forwarded to Mr. Wilson, Ms. Inchira, or Mr. Wu). Mary also greets clients when they come to the office and asks which lawyer they want to see. Then she calls the office, and the lawyer or his/her secretary comes to the reception area and meets the client. Again, Mary has written instructions about whom to call if the client doesn't give a specific name