10125 a .uIISGE ' Skill Builder 3 MBA OM F22 v Done ProblemZ: An insurance company wants to design a control chart to monitor whether insurance claim forms are being completely correctly. The company intends to sue the chart to see if improvements in the design of the form are effective. To start the process the company collected data on the number of incorrectly completed claim forms over the past 10 days. The insurance company processes thousands of these forms each day, and due to the high cost of inspecting each form, only a small representative sample was collected each day. The data and analysis are shown in the table: Inspected Com plete - lncorrectl a) (20 points) Assume that the process is \"in control\" during past 10 days. Calculate the mean proportion and standard deviation, Mean proportion: Standard deviation: b) (30 points) Calculate the upper control limit and the lower control limit (use a multiple of 3 times sigma for the control limits) and draw the control chart. Is the process in control? And why? UCL: LCL