1.0Explain the following concepts or terminologies:

a)Brick-and-mortar approach

b)Reversed Logistics

c)E-Commerce Sales

2.0State and explain three advantages of Internet Marketing and Operations over Traditional Retail Business.

3.0Identify and explain four cost differences [cost drivers] that exist between Internet-based and brick-and-mortar firms.

4.0Explain the Inventory and Shipping Strategies for Combined Internet/Traditional Retailers with the aid of a diagram.

5.0It has been said and confirmed that both of the dimensions in your diagram in no: 5 above are more complex than the diagram can convey; hence rather than being two discrete choices, they represent a spectrum of strategic choices.

Explain the significance of this statement with the help of two diagrams.

6.0Service companies venturing onto the Internet need to start by asking themselves some questions in relation to their Internet presence.

State these questions.

7.0Explain the concept of Internet Service Design using a model.

8.0Identify seven important measures of performance in the light of OUTCOMES as per the Service Design Model.

9.0Use the situation given below and your knowledge to answer the questions that follow:

If a certain store wishes to make sure that, say, 95% of the order cycles do not have a stock-out, it should stock k = 1.645 standard deviations of demand over the average demand, or kSD units of safety stock. Given N such stores, a specified service level of k standard deviations is achieved by stocking kSDN units of safety stock. However, a significant inventory advantage can be realized by replacing those N stores with one central location. The variance of demand of the one central location is given by the formula:kSDN

Consider replacing a chain of 1000 bookstores with a Web site. Given a 95% service level on the latest novel that sells a mean of 15 books, standard deviation of 3, at each store (distributed normally).

Calculate the following:

a)Number of books required to be stocked in order to meet mean demand in the retail chain

b)Number of books needed to be stocked just for safety stock in the retail chain

c)Total Number of books as per retail chain

d)Number of books needed to be stocked just for safety stock in the Internet business

e)Total Number of books as per Internet business

Explain the significance of the statement given below:

The stocking level for any given store is said to be related to the service level the store wants to provide or so desired together with the variance in demand for a given product.