11. Concentration of decision making functions at the apex of management hierarchy is called __________

a) Decentralisation. 

b) Delegation

 c) Organisational structure. 

d) Centralisation 

 12. Some employees have been assigned the job of measuring the output in an objective and reliable way. They are applying different techniques for achieving this aim. Some of these are personal-observation, sample-checking etc. They are also keeping the units of measurement same as that of the units in the standards. Name the step of ‘Controlling process applicable in the above paragraph.

 a) Analysing deviations

 b) Comparing actual performance with standards.

 c) Establishing standards.

 d) Measurement of actual performance

 13. Statement I: For products requiring long term storage like agricultural products, the warehouses are located near to the market.

 Statement II: Higher the level of inventory, higher will be the level of service to customers but the cost of carrying the inventory will also be high. Choose the correct option from the following:

 a) Statement I is true and II is false

 b) Statement II is true and I is false

 c) Both the statements are true

 d) Both the statements are false 

 14. Mr. Vivek is working as the General Manager of Oshin Hotels Ltd. Mr. Vivek observed that Government was taking a special interest in the Tourism industry as this sector is an important source of foreign exchange and employment promotion. On the basis of this news, the company decided to set up hotels at several tourist places. Oshin Hotels Ltd. established 50 hotels before other companies considered this issue. Very soon, this brand Oshin Hotels Ltd. became well known in the market. Identify the importance of business environment described here.

 a) It enables the firm to identify opportunities and getting the first mover advantage.

 b) It helps the firm to identify threats and early warning signals.

 c) It helps in tapping useful resources.

 d) It helps in improving performance. 

 15. Name the function of management that acts as a means for translating plans into action.

 a) Planning 

b) Directing

 c) Organising 

d) Controlling 

 16. STATEMENT I: Electronic holdings can be converted into physical certificates with the process of dematerialisation.

 STATEMENT II: There is no danger of theft, loss or forgery of share certificates in dematerialisation. Choose the correct option from the following:

 a) Statement I is true and II is false

 b) Statement II is true and I is false

 c) Both the statements are true

 d) Both the statements are false 

 17. ‘Pace.’ is a reputed Chartered Accountant firm which renders services to big MNC’s. The Chartered Accountants of the firm are required to travel to Delhi and NCR for which they use company’s cars. The firm decided to convert its Petrol cars to Electric cars in order to improve the quality of life of people. Identify the dimensions of business environment.

 a) Political and Legal environment

 b) Legal and Social environment

 c) Technological and Political environment

 d) Social and Technological Environment 

 18. Match the following tools of promotion with their explanation and choose the correct option

 a) A (3), B (1), C (4), D (2)

 b) A (1), B (3), C (4), D (2)

c) A (2), B (3), C (4), D(1)

 d) A (2), B (4), C (1), D (3) 

 19. From the following which is not a relevant feature of management as science:

 a) Principles are based on the basis of experimentation

 b) Systematized body of knowledge

 c) Based on practice and creativity

 d) Universal Validity 

 20. The aim of demonetisation was not to____________

 a) Curb corruption

 b) Reduce the prices of real estate

 c) Withhold the accumulation of black money generated by undeclared income

 d) Counterfeit the use of high denomination notes for illegal activities

A. It is undertaken by some identified person /company who makes efforts and bears the cost of it. B. It plays an important role at the stage and develops awareness product preferences with the aim of making sale. C. It helps in managing public opinion and company's relation with the public on regular basis. D. It uses tools specifically designed to promote to customers, middlemen and to salespersons. 1 Personal selling 2 Sales Promotion 3 Advertising 4 Public Relations