11. ________ departmentalization focuses on locations, while ________ departmentalization focuses on the individuals who procure the firm's goods and services.

Question 1 options:

	A) Product; geography
	B) Matrix; product
	C) Geography; customer
	D) Customer; product
	E) Product; matrix

Question 2 (1 point)

2. Ninety-five percent of workers at Minipax Packaging Services are low-skilled workers, many of whom are from ethnic minorities. The turnover among workers is high and most decisions in the company are made by the top management, which makes up only 5% of the workforce. Which of the following statements is true for Minipax?

Question 2 options:

	A) The workers form the majority group as they outnumber the top management by 19 to 1.
	B) The minority group in Minipax has control of the resources and decision-making power.
	C) The top management constitutes a majority group that commands decision-making power.
	D) The majority group in Minipax lacks social status and acceptance.
	E) The majority group in Minipax outnumbers the minority group.

Question 3 (1 point)

13. When a majority group member experiences inequities as a result of programs designed to help underrepresented groups, it is called ________.

Question 3 options:

	A) tokenism
	B) affirmative action
	C) reverse discrimination
	D) pluralism
	E) stereotyping

Question 4 (1 point)

5. Billy has been asking about the pros and cons of social responsibility activities in his new role as plant manager. In your role as vice president of production, when you meet with him today regarding the firm's new social responsibility initiative, you could best summarize the need for social responsibility activities in the following sentence: "Regardless of which argument or combination of arguments managers embrace, we generally should make a concerted effort to ________ perform social responsibility activities beyond those ________ required."

Question 4 options:

	A) voluntarily; generally
	B) generally; legally
	C) legally; voluntarily
	D) voluntarily; legally
	E) legally; generally

Question 5 (1 point)

18. Which one of the following specifies the characteristics of the individual who should be hired for a job?

Question 5 options:

	A) job description
	B) job analysis
	C) job specification
	D) job recruitment
	E) job selection

Question 6 (1 point)

17. According to Barnard, the character of communication by which an order is accepted by an individual as governing the actions that individual takes within the system is known as ________.

Question 6 options:

	A) accountability
	B) responsibility
	C) authority
	D) personal attitude
	E) influence

Question 7 (1 point)

9. The broader the scope of a decision, ________.

Question 7 options:

	A) the higher the level of the manager responsible for making it
	B) the higher are the number of decision makers involved
	C) the lesser are the number of management levels
	D) the quicker a decision is made
	E) the larger is the workforce responsible for making it

Question 8 (1 point)

8. Introduction, growth, maturity, saturation, and decline are stages of ________.

Question 8 options:

	A) product allocation
	B) product history
	C) product lifecycle
	D) service methods
	E) resource allocation

Question 9 (1 point)

14. In strategic planning, managers consider the organization as a total unit and ask themselves what must be done in the long term, which is usually ________.

Question 9 options:

	A) three to five years into the future
	B) in the coming year
	C) one to two years into the future
	D) five to ten years from now
	E) five to twenty years from now

Question 10 (1 point)

12. Sally has been in the finance department of Townsend's for the past eight years and is the longest-serving employee in the department. Though she has the experience and the qualifications to become a manager, a male colleague who was not as qualified was promoted over her. Sally notices that all the management positions in the company are occupied by males, even though there are many well-qualified women in the organization. Which of the following describes the above situation?

Question 10 options:

	A) double burden
	B) white privilege
	C) gray ceiling
	D) leveling mechanism
	E) glass ceiling

Question 11 (1 point)

10. Trendy Garb is a retail store that sells women's apparel. The store has comprehensive rules, policies, and procedures for matters related to customer complaints and product returns. Hence, when faced with either of these situations, the store manager simply needs to refer to these guidelines and accordingly proceed. This is an example of ________.

Question 11 options:

	A) overlapping responsibility
	B) nonprogrammed decision
	C) rule of thumb
	D) decision tree
	E) programmed decision

Question 12 (1 point)

6. Which of the following categories of organizations generally has the lowest level of international involvement?

Question 12 options:

	A) global organizations
	B) domestic organizations
	C) international organizations
	D) multinational organizations
	E) transnational organizations

Question 13 (1 point)

20. Which one of the following is a common reason behind employee resistance to change?

Question 13 options:

	A) Most individuals are open to experience.
	B) Individuals fear some type of personal loss.
	C) Most changes involve changes in organizational hierarchy.
	D) Faith in the status-quo is limited.
	E) Most organizations maintain high power distance.

Question 14 (1 point)

7. Which of the following is the fundamental purpose of planning?

Question 14 options:

	A) eliminating risk
	B) helping the organization reach its objectives
	C) optimizing the use of resources
	D) identifying organizational objectives
	E) organizing work processes

Question 15 (1 point)

3. Sandra holds a top-level post in her organization and is a part of the top management at Silica Inc. A key policy governing the manufacturing processes was recently changed, and Sandra needs to analyze the effects of the change on the various departments of the company and predict the effect on the output. This process involves using her ________ skills.

Question 15 options:

	A) technical
	B) moral
	C) conceptual
	D) human
	E) interpersonal

Question 16 (1 point)

16. According to Fayol's guidelines for organizing resources, a manager should take steps to avoid ________.

Question 16 options:

	A) formulating precise decisions
	B) using sanctions against faults and errors
	C) instituting and effecting controls
	D) regulations, red tape, and paperwork
	E) defining duties

Question 17 (1 point)

4. In business, ethics can be defined as the capacity to reflect on ________ in the corporate decision-making process.

Question 17 options:

	A) customer preferences
	B) competitive strategies
	C) values
	D) production bottlenecks
	E) workforce diversity

Question 18 (1 point)

15. ________ is the assignment of various portions of a particular task among a number of organization members.

Question 18 options:

	A) Participation
	B) Job enlargement
	C) Division of labor
	D) Job rotation
	E) Work sharing

Question 19 (1 point)

1. Jacob, an upper-level manager, recently saw a project fail because he did not establish objectives for all important organizational areas during the initial stages. Jacob made a mistake during the ________ stage of the management process.

Question 19 options:

	A) organizing
	B) influencing
	C) controlling
	D) monitoring
	E) planning

Question 20 (1 point)

19. Which one of the following statements best describes the ultimate purpose of recruitment?

Question 20 options:

	A) Recruitment's intent is to increase the productivity of employees by influencing their behavior.
	B) Recruitment's intent is to furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality.
	C) Recruitment's intent is to eliminate barriers and increase opportunities for the utilization of underutilized and/or disadvantaged individuals.
	D) Recruitment's intent is to narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired.
	E) Recruitment's intent is to refine work methods, reduce production costs, and increase the level of organizational diversity