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1.1 Do you think the induction programme was adequate? Motivate your answer. (25) 1.2 How should an induction programme be structured to change behaviour and

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1.1 Do you think the induction programme was adequate? Motivate your answer. (25) 1.2 How should an induction programme be structured to change behaviour and discuss the main parts to be included in such a programme. (25) 1.3 Did the freight handler have a case against the company? Motivate your answer. (25)

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