11. Explain the three components of creativity. Name two biases and give examples of how they would affect creativity.

12. Describe and explain the four steps of creative behavior.

13. What are the three ethical decision criteria? Explain.

14. Explain how stereotyping can cause problems for some managers when making ethical decisions. Provide an example

15. What are the three relationships in Vroom's expectancy theory?

16. Explain how the different relationships in expectancy theory are related to distributive justice and procedural justice in equity theory.

17. Compare and contrast the benefits of intrinsic rewards, such as recognition, and extrinsic rewards, such as pay, as forms of motivation.

18. List and describe different variable-pay programs.

19. Describe the nominal group technique.

20. Describe the relationship between groupthink and group shift.