1.1 Illustrate and describe a few examples of frequency distribution curves. [10] 1.2 Make use of your own figures and explain how an average and a standard deviation are calculated. [10] 1.3 Describe the steps that would be followed in applying the brainstorming technique. [10] 1.4 Illustrate and write brief notes on the following "tools" that could be used when investigating quality: Pareto curve. [10] Fishbone diagram. [10]

STEP 1: Study the diagram and answer the following questions THE DIAGRAM