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11. Joan is the executive assistant to Mrs. Caldwell, the president of her company. When Mrs. Caldwell travels for business, Joan books her airfare, makes

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11. Joan is the executive assistant to Mrs. Caldwell, the president of her company. When Mrs. Caldwell travels for business, Joan books her airfare, makes her hotel reservations, and arranges all her ground transpiration. What is Joan? a. GDS b. Commercial intermediary c. Ground operator d. Captive intermediary

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