11. Select the worst patient experience (from q8, 99) 12. With reference to q11, which of the 8 Principles of Patient-centered Care was violated 13. With reference to q11, which of the 7 Patient-centered Care Preferences is relevant 14. With reference to q11, identify the Areas of Management causing the patient experience 15. With reference to q14, identify Key Driver(s) affecting the patient experience 16. With reference to q11, in your opinion, which of the Moral Issues Faced by Nurse-Manager is applicable. 17. With reference to q16, explain. 18. What is the Level of Performance of the team 19. With reference to q10, review the Critical Path and specify measures to implement to improve patient experience 20. With reference to q19, which of the Mintzberg's Managerial Role should a manager use to implement the Critical Path.