11.1 Name the four perspectives of the balanced scorecard 11.2 Classify each of the following KPIs to their perspective - Customer Satisfaction % from a survey Profit Margin DM waste per unit Units produced per hour Employee Satisfaction Customer retention rates (% of returning customers) Employee retention rates Return on Assets # of new patents issued Production time per unit Gross Margin % # of new customers 11.3 Name the four types of responsibility centres 11.4 Classify each of the following subunits according to their responsibility centre Laundering department of Hilton Hotels Internal mechanic shop for Manitoulin Transport Ordering call centre for Toppers Pizza Car Service/Mechanics team for Palladino Honda 11.5 ABC Manufacturing has the following results for the year ended December 31, 2023: Total Revenue $12,500,000 10% Net Income Total Assets Total Liabilities Tax rate $80,000,000 $30,000,000 15% 11% Target Rate of Return Calculate the ROI and the Residual Income