11:11 SITXMGTO01 Unit Assessment Pack 2 Q . . . AUSTRALIAN STUDY LINK INSTITUTE Level 2, 123 Lonsdale St Melbourne, VIC 3000, Australia Phone: +61 3 9639 9951 | Website: www.asli.vic.edu.au CRICOS No: 03483G | RTO No : 40794 Activity 2: RP 3: Conduct a meeting with your team members prior to event and discuss the goals and tasks with your team members for this event in order to ensure workplace operations support overall organisation goals and quality assurance initiatives. Make some suggestion to improve the efficiency and service level, including potential for new technologies and other innovations by consulting with your colleagues. In this meeting, provide your feedback for the following future planning suggestions to colleagues and management: . Offering new packages or changing the inclusions that are offered within packages Offering greater selection of food and beverage products . Offering secretarial services to business clients RP 4: Its Saturday evening, Go and inspect each and every operation and organisational procedures including health and safety practices in workplace and where appropriate contact with the supervisor and managers of operations to monitor the efficiency of operations in workplace, team and individual performance against agreed goals and objectives. While monitoring workplace operations in event you observed that there is breakdown in two equipment (blender and grinder) and customer order systems is having trouble shoot. One staff member came to you and told you that there are delays in service for customers and they are complaining about the delays of service. You need to initiate short-term actions to resolve this problem with staff member participation. You need to act with your team members to handle the customers who are making complaints about delays in services in order to monitor the effectiveness of solutions in operations and services. RP 5: You were observing the performance of all staff members and found that two employees were not performing according to the organisational standards. They were having difficulty to assist customers with disability because they haven't handle person with disability before. As this is a long-term impact on operations in this restaurant you need to provide the potential solutions to these two employees. You need to provide relevant feedback, coaching and support to these two team members. Provide appropriate solutions and support to team members and assess their performance afterwards. RP 6: Based on above issues, you need to share the information, knowledge, and experiences with your team members in workplace to give feedback and ideas about new approaches of improvements in workplace operations and staff activities. RP 7: Prepare the following records and reports of operations in templates and submit it to your trainer/assessor. Staff records S.No. Name of staff Designation Status Job Role Job description member Full time/Part time/ Casual Page 14 of 21 Australian Study Link Institute Pty Ltd t/a RTO Connect PTY Ltd Document Name: SITXMGT001 Unit Assessment Task 2 Version: 13.0 AUSTRALIAN STUDY LINK INSTITUTE Level 2, 123 Lonsdale St Melbourne, VIC 3000, Australia Phone: +61 3 9639 9951 | Website: www.asli.vic.edu.au CRICOS No: 03483G | RTO No : 40794 Mobile View Read Aloud Headings9:19 Delays and time difficulties Why How long Steps to recover Feedback Difficult customer service situation Difficult situation Why the situation Ways used to handle Feedback occurred this situation Page 12 of 21 Australian Study Link Institute Pty Ltd t/a RTO Connect PTY Ltd Document Name: SITXMGT001 Unit Assessment Task 2 Version: 13.0 2 AUSTRALIAN STUDY LINK INSTITUTE Level 2, 123 Lonsdale St Melbourne, VIC 3000, Australia Phone: +61 3 9639 9951 | Website: www.asli.vic.edu.au CRICOS No: 03483G | RTO No : 40794 Staff performance Team member What went Processes and Steps to resolve Feedback wrong? methods issues