12 Questions:

1-What is the correct order of the steps in the strategic planning process?

Select one:

a. FM organization develops strategic facility plan, demand organization develops strategic plan, FM organization develops operations plans, and execution is measured

b. Demand organization develops strategic plan, FM organization develops strategic facility plan, FM organization develops operations plans, and execution is measured

c. Demand organization develops strategic plan, execution is measured, FM organization develops strategic facility plan, and FM organization develops operations plans

d. FM organization develops strategic facility plan, FM organization develops operations plans, demand organization develops strategic plan, and execution is measured

2-What does measurement and feedback in the strategic planning process enable?

Select one:

a. Tactical plan execution

b. Continual improvement

c. Strategic plan execution

d. Formation of tactical plans

3-Which facility management tool lists a facility manager's portfolio of facilities and may include elements such as a gap analysis, recommendations for new spaces or buildings, and recommendations for new service programs?

Select one:

a. Statement of requirements

b. Facilities register

c. Tactical plan

d. Strategic facility plan

4-What is the main goal of aligning the FM strategy to the organizational strategy?

Select one:

a. Generate a strategic or macro statement of requirements.

b. Minimize the short-term costs of a given organizational strategy.

c. Move from a cost-driven approach to a business-driven approach.

d. Get approval and funding released for a given scenario alternative.

5-What information should you use to measure whether a balanced scorecard system is tracking toward achievement and, if not, make course corrections while work is in progress?

Select one:

a. Outcome measures

b. Performance drivers

c. Facility register data

d. Environmental scanning

6-A facility manager regularly visits staff on the job and expresses concern for helping everyone accomplish their work. It seems to have a positive motivating effect on work output. Which management style is this facility manager using?

Select one:

a. Laissez faire management

b. Manage by walking around

c. Coaching leadership

d. Manage through employee empowerment (manage with a loose rein)

7-Which statement is true of gaining executive or board buy-in and approval for the facility management organization's strategic plan?

Select one:

a. Approval often relies primarily on the executive summary and not on the body of the proposal.

b. In this phase, approval is on the strategic direction; approval of the financial impact is deferred until the next phase.

c. If facility managers are presenting several scenarios, they should be careful not to show bias toward any scenario.

d. Approval of a strategic facility plan includes release of all funds.

8-Which statement reflects best practice when requesting approval of the strategic objectives for a tactical plan?

Select one:

a. Strategic objectives above a certain value or planning complexity may require executive/client approval.

b. Strategic objective approval is generally at the discretion of the facility manager regardless of cost or planning complexity.

c. Strategic objective approval is at the sole discretion of executives/clients, never the facility manager.

d. Strategic objectives and tactical plans rarely need approval.

9-When assessing whether to change a practice in the facility management organizational structure, what is one of the first steps you should undertake?

Select one:

a. Propose the change to FM staff and ask their opinions.

b. Research and understand the history of the practice.

c. Ensure the practice is identical to core organizational structure practice.

d. Survey FM staff to determine how many of them always follow the practice as specified.

10-What is generally true of facility management policies, procedures, and practices?

Select one:

a. They vary for contractors because they must specify the processes for the required tasks.

b. They frequently affect the choices made by managers and staff in the entire organization.

c. They cannot take required skill levels for services into account when assigning expected time or cost.

d. They specify minimum standards for work but allow workers to define the quality for the standards.

11-What can you assume when staff is aware they are underperforming, performing adequately, exceeding expectations, or overreaching their authority?

Select one:

a. Staff are more likely to need management's help when they encounter problems.

b. Staff are less likely to accomplish work without some duplication of effort.

c. Staff are more likely to perceive criticism of themselves or others as fair.

d. Staff are less likely to feel threatened due to management meddling.

12-What management tool makes the link between the strategic facility plan and the organization's requirements transparent because it indicates actual customer/internal stakeholder needs?

Select one:

a. Strengths, weaknesses, opportunities, threats (SWOT) analysis

b. Programming

c. Strategic creative analysis (SCAN)

d. Benchmarking