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12-7. Look at the process map in Figure 12-13. Trace the steps in the order fulfillment process. Do you think this figure is more helpful

12-7. Look at the process map in Figure 12-13. Trace the steps in the order fulfillment process. Do you think this figure is more helpful than a narrative would be in understanding the flow of events in the process? (Simkin 388)
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12-13 SALES DEPARTMENT order Submit Reject order Customer Customer account current? New order CREDIT& BILLING approved for credit? falls withinCredit OK? credit limit? yes Approve for shipping SHIPPING

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