1-3 please

TRAINING FOR KINDNESS Kindness House Hospice is a sobed facility that provides reevaluate procedures and training. care for patients nearing the end of their life. Recent surDirector of Nursing, Kenya Meisner, reported to the shv of patient fimily metnbers have indicated that percep- board that the medical staff was performing to the beat of tuon of the quality of care at Kindness House is declining. their ability, but several factors were preventing the quality of care from meeting the board's high expectations. "Stress," hire some temps to ease the staffing problem, wh coni4 d passion. New nurses and nurse aids need training in how to can improve the overall culture through better ontiontid provide the right type of care and support, but because of we can significantly reduce turnover." our saffing prebt care. It's dificult work and without proper thaining they Idea. "Central Pediatrics Group just developed an onber don't know how to handie the stress and leave. We're chron- ing program for their medical staff and I'm sure their his lunch break and sent us a text that she couldn't handle it materials to Kim. -N and warn't coming back." Kim Larson, HR Director, backed up Meisner's Questions ages 25-30 percent a year, Ours is nearly 60 percent." Kim program created for Central Pediatrice, What onthang added that "The disruptions in care due to turnover reduce ing, sorialization, and orientation practices woula lat the qualiry of care and cause even more stress," She went appropriate for new medical atalf at Kindinew Hous? to explain that constandy recruiting, hiring, orienting, and (LO 1, 2, 3, 4) training new medical staff was expensive and time consum- 4. Using the ADDE model of training design, denikn Ing for her and the HR assistant Lirtile time remained to employee development program for the superion? train the new staff. When the directors quized Iaron why the supervi(LO5,6,7) sors weren't assisting in the new employee training process, 3. Select specific training methods for teaching the meth Meisner and Larson revealed that the supervisor position leal staff at Kindness House how to relate to paicma had high tumover as well and the inexperienced supervi. how to handle stress, correct completion of papenork. sors weren't always capable of handling their paperwork and proper safety procedures, Explain why you selecel and personnel supervision duties adequately, so they hadn't each training method. (1.05,6,7) received training in how to participate in the training of new employees. 4. Research: Find examples of how improved onkous Ing and training been used to improve culture, rals tumover, and increase efficiency in healtheare or olise industries. Summarize your results and inchate pous sources, (LO 1,2,7)