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13. Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects, while it only has to recall 5

13.

Scantron Inc. claims that its competitors have to recall 10 percent of their products to fix defects, while it only has to recall 5 percent. Scantron is emphasizing which dimension of quality?

Multiple Choice

Durability

Performance

Reliability

Conformance

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