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13. The costs that follow appeared on New Harmony's quality report: Warranty costs Raw materials inspection Quality training Customer complaints Production stoppages from machine breakdowns

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13. The costs that follow appeared on New Harmony's quality report: Warranty costs Raw materials inspection Quality training Customer complaints Production stoppages from machine breakdowns $12,000 7,000 28,000 2.500 9,800 The sum of New Harmony's prevention and external failure costs is: A $42,500 B. $40,000 C. $35,000 D. $28,000 E. $9,500

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