13. When comparing the characteristics of financial and managerial accounting, which of the following is a focus of managerial accounting? a. Making future projections for geographic segments of a company. b. Focusing on users outside the organization including stockholders and creditors. c. Using performance measures that are exclusively financial in nature. d. Presenting overall company information in accordance with U.S. GAAP e. None of the above. 14. Which of the following would be a financial measure of performance? a. Quarterly cash flows. b. Product defect rate. c. Customer satisfaction survey results. d. Percent of on-time deliveries. e. None of the above. 15. All of the following statements regarding ERP systems are true except: a. They are relatively inexpensive. b. They provide real-time information. c. They can be used by both manufacturing and service companies. d. They do not guarantee increased profits. e. None of the above.