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13.When the manager of a shopping mall records the counties listed on the license plates on cars parked at the mall in order to determine
13.When the manager of a shopping mall records the counties listed on the license plates on cars parked at the mall in order to determine where the shoppers come from, this is an example of _____.
a. | direct observation |
b. | indirect observation |
c. | contrived observation |
d. | response latency |
14.When an airline passenger (who is really an employee of the airline) complains loudly about his not being served a vegetarian meal so that he can note the behavior of the flight attendant in this type of situation, this is an example of what type of observation?
a. | content analysis |
b. | indirect |
c. | contrived |
d. | response latency |
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