14. All of the following are characteristic of custodial care EXCEPT: o a. It consists primarily of assisting individuals with activities of daily living. ob. It serves to meet personal care needs rather than medical needs. oc. It is typically provided by trained medical personnel, such as registered nurses and physicians. od. It may be delivered in the home or community as well as in nursing care facilities. 15. Who of the following would likely not use the services of a long-term care ombudsman? O a. Hattie, whose family is concerned that the staff in her mother's nursing home may be abusing her ob. Randall, who is determined to remain living at home as he grows older c. Buster, who is in need of reliable information regarding nursing homes in his area od. Gina, who lives in an assisted living facility and would like to review its recent inspection reports