14. Information about layoffs and firings is normally delivered orally but accompanied by a written statement. True False 15. If you have several reasons for saying no, use only those that are A. inconspicuous. B. ambivalent. C. watertight. D. least likely to upset the reader. E. none of the above. 16. Providing alternatives to your reader: A. allows them to react in a way that does not hurt you. B. is most likely to hurt your organization. C. is most likely to reduce goodwill in the long run. D. allows you to restrict their psychological freedom. E. none of the above. 17. The problem-solving pattern should be avoided when the audience is likely to object to doing as you ask. True False 18. When using the problem-solving approach in writing persuasive messages, you should clearly assign blame True False 19. When organizing persuasive messages, starting with a direct request is appropriate for instances where you anticipate ready agreement from the readers. True False