14. The following are dysfunctional roles of teams except a. b. C. Attention seeking Withdrawing Coordination d. Dominating others by exhibiting superiority 15.Knowing that something is wrong and doing it anyway is considered a. Ethical dilemma b. Ethical lapse c. Ethical audit d. Code of ethics 16. The essence of communication in a business setting is Information sharing a. b. To ensure team building C. To express thoughts clearly and persuasively d. All of the above Choose the following words below to fill the sentence correctly2 marks each) Review Subject line Communication Feedback Encoding Norms brainstorming Planning Noise Courtesy copy Lapse Deceptive Internal Dilemma Collaborative 17. Whether exchanging emails, giving a formal presentation, or chatting with co-workers at lunch, you are engaging in 18. After getting a message, a receiver responds by giving the sender 19. The exchange of information within an organization is referred to as communication. 20. meaning. is interference in the communication process that distorts or obscures the sender's 21. Some business communicators try to manipulate their receivers by using 22. An ethical 23. Group, member behaviour. tactics. involves choosing among conflicting alternatives that aren't clear-cut. are informal standards of conduct that members share and that guide