1:44 . 56 Safari Expert Q&A Done 16. Based upon Larry and Joe's discussion, define and describe the DEFINE phase of the Six Sigma process. Which of the problems should a business pick to work on? 17. Based upon Larry and Joe's discussion, define and describe the MEASURE phase of the Six Sigma process. Why is it so important? 18. How does Larry say to measure "capability"? What is CTQ? 19. Based upon Larry and Joe's discussion, define and describe the ANALYZE phase of the Six Sigma process. What are the two big questions to answer? 20. Based upon Larry and Joe's discussion, define and describe the IMPROVE phase of the Six Sigma process. 21. Based upon Larry and Joe's discussion, define and describe the CONTROL phase of the Six Sigma process. 22. Finish Larry's sentence "Once the plans in place, it's the Master Black Belts job to make sure the team and 23. What was a major quality problem with the pizzas according to the customers? What was the measurement they did to understand the significance of this problem? 24. What about the process caused this problem? (There were multiple things.) 25. Why did management approve the major change suggested by Larry? What about the Six Sigma method was important to obtaining approval? 26. Besides eliminating defective pizzas, what positive benefit did American Pizza receive? 27. What was the next big problem for American Pizza to deal with? 28. How did the customer's definition of this problem differ from what American Pizza's definition? What was the measureable difference? 29. What did they do to improve this? How could they afford to spend that amount of money on doing those things? 1:44 . 56 Safari Expert Q&A Done 16. Based upon Larry and Joe's discussion, define and describe the DEFINE phase of the Six Sigma process. Which of the problems should a business pick to work on? 17. Based upon Larry and Joe's discussion, define and describe the MEASURE phase of the Six Sigma process. Why is it so important? 18. How does Larry say to measure "capability"? What is CTQ? 19. Based upon Larry and Joe's discussion, define and describe the ANALYZE phase of the Six Sigma process. What are the two big questions to answer? 20. Based upon Larry and Joe's discussion, define and describe the IMPROVE phase of the Six Sigma process. 21. Based upon Larry and Joe's discussion, define and describe the CONTROL phase of the Six Sigma process. 22. Finish Larry's sentence "Once the plans in place, it's the Master Black Belts job to make sure the team and 23. What was a major quality problem with the pizzas according to the customers? What was the measurement they did to understand the significance of this problem? 24. What about the process caused this problem? (There were multiple things.) 25. Why did management approve the major change suggested by Larry? What about the Six Sigma method was important to obtaining approval? 26. Besides eliminating defective pizzas, what positive benefit did American Pizza receive? 27. What was the next big problem for American Pizza to deal with? 28. How did the customer's definition of this problem differ from what American Pizza's definition? What was the measureable difference? 29. What did they do to improve this? How could they afford to spend that amount of money on doing those things