#145

A hospital is doing a study of daily prescriptions that were inaccurate. Which control chart would the hospital use? Think about it. Would an inaccurate prescription be a DEFECT or a DEFECTIVE?

A	c chart
B	u chart
C	np chart
D	p chart

#142 The strategic planning team has identified the following three factors in their SWOT analysis.

1.) We have a strong marketing campaign.

2.) We have low employee turnover.

3.) We have an innovative and highly-regarded IT department. In which of the following SWOT categories would the team place the above factors?

A	External opportunities
B	External strengths
C	Internal strengths
D	Internal opportunities

#141

An automobile manufacturer recalls 40,000 vehicles due to ignition failures. The result of this failure is that these vehicles fail to start. There are no other issues related to this defect. The primary customer is the recalled vehicles owner. Which choice below best identifies the secondary (or indirect) customers impacted by this recall? I.The service center at the dealer II.Automobile insurance companies III.The finance department at the dealer IV.Ignition part supplier V.Dealer customer service

A	II and III only
B	I and IV only
C	I, IV, and V only
D	I, II, III, and IV