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15. Dealerships are awarded certification based on: the degree to which they ar aligned to Hyundai Signature Customer Expectations the length of time they

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15. Dealerships are awarded certification based on: the degree to which they ar aligned to Hyundai Signature Customer Expectations the length of time they have been following processes the discretion of District Customer Service Managers at Hyundai Auto Canada accumulation of points according to criteria in the customer satisfaction survey

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