15. Which of the following perspectives of the balanced scorecard focuses on the increase of company profits through increasing revenue growth and productivity? A) financial B) customer C) internal business D) learning and growth 16. A company's "climate for action" is a corporate culture_ A) that encourages communication, change, and growth B) that is focused on strong, top-down command and control C) that is aimed exclusively at period earnings D) that discourages physical activity, sports, and recreation to improve employee health and morale 17. Which of the following internal business perspective key performance indicators (KPIs) is commonly used to assess the innovation process? A) number of new products developed B) number of warranty claims C) employee turnover rate D) rate of on-time deliverie:s