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15. You have been assigned to a project in which the objectives are to direct customer calls to an interactive voice response system before they

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15. You have been assigned to a project in which the objectives are to direct customer calls to an interactive voice response system before they are connected to a live agent. You are in charge of the media communications for this project. You report to the project manager in charge of this project and the VP of marketing, who share responsibility for this project. Which organizational structure do you work in? Balanced matrix organization

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