16. - _iscare) part of an organization's general environment. a. Competitors b. Owners c. Partners d. Unions e. Technology 17 At the managerial level, technical skills are particularly important. a. top management b. operational employee c. middle management d. first-line supervisor e. board of directors Skills. 18. Nicole is learning to fly an Army helicopter. She is drawing mainly on her_ a. technical b. conceptual c. human d. organizational e. operational