16) Which of the following is NOT a generic performance dimension of operations and supply chain activities? A) quality B) cost C) social responsibility D) time 17) Which of these statements about TIME performance is BEST? A) A supplier with high delivery speed must have high delivery reliability. B) A customer with a wide delivery window should have a supplier with low delivery reliability OF A supplier with low delivery reliability must have low delivery speed. D) A customer with a narrow delivery window should have a supplier with high delivery reliability. 18) The ability to produce your product or service in whatever quantity the customer needs is: A) mix flexibility B) changeover flexibility. C) volume flexibility. D) run flexibility. 19) Performance dimensions that differentiate a company's products and services from those of its competitors are called: A) order qualifiers. B) minimum performers. C) recommended daily allowances. D) order winners. (20) At the stage of alignment, the business strategy seeks to exploit core competencies found within the operations and supply areas. A) internally neutral B) externally neutral C) internally supportive D) externally supportive 21) Closing the loop in the area of business strategy means that: A) the mission statement is used to develop the business strategy. 3) core competencies at the functional level feed back into the business strategy. the business strategy is translated into operations and supply chain actions. other functional strategies, such as those of the marketing and finance functions are aligned v e operations and supply chain strategy