16 Which of the following is NOT a tip for writing effective business memos? O Always consider the audience and their needs when preparing a memo O The subject is normally declared in the subject line and should be clear and concise O Memos are always direct O Memos should have a subjective tone 13 QUESTION 17 Hank reads his emails and responds promptly always selecting "Reply All." What is the problem here? O Hank responds too quickly without giving his message much thought O Hank should use "Reply All" sparingly and not always respond to everyone who received the initial en O The recipients of Hank's emails should block his communications O There is not a problem here. Hank understands email etiquette QUESTION 26 Samuel wrote a letter to one of his vendors regarding continued problems with late shipments. He wanted to formally document the problem and make sure that the vendor was aware of the situation and had a chance to correct it before his company officially sought out a new vendor and end their 5-year relationship. Samuel was respectful in his letter and related the facts regarding the situation. His letter did all of the following EXCEPT what? O Represented his company O Projected a positive image O Delivered important information that served as documentation O Threatened the recipient QUESTION 23 Which of the following is NOT true about business letters? O They are messages sent to recipients that are often outside the organization O They are often printed on letterhead O They represent the company in one or two pages O They are normally used for communicating policies, procedures, or related official business within an organization QUESTION 23 Which of the following statements relates to ethos in a proposal? O You need to show enthusiasm for the product or service O Knowledge of the product must be demonstrated O Clearly show that your product or service is offered by a credible organization O Each assertion requires substantiation QUESTION 18 Which of the following is normally used for communicating policies, procedures, or related officit"business within an organization? O Letter O Statement O Memo Report QUESTION 19 What is contained in the "header" in a memo? O The subject of the message O An introduction, a body, and a conclusion O The date, subject, sender, and recipients O Enclosures