16.8 A company fills plastic bottles with 10 ounces of shampoo. The tolerance is {0.1 ounce. The process has a standard deviation of 0.02 ounce. For the following situations, calculate the Cpk and evaluate the process capability. a. A sample has an average quantity of 9.95 ounces. b. A sample has an average quantity of 9.98 ounces. c. A sample has an average of quantity of 10.04 ounces