17) 17) Test of a new system using real transactions to determine if user-developed acceptance criteria are met are called A) walk-throughs. B) acceptance test. C) processing of test transactions. D) operating tests. 18) 18) Shortly after a new automated quality assurance system was deployed, a firm's production output dropped by five percent. The shift manager blamed the new system, declaring that "after we laid off staff, nothing went as fast." This is an example of dealing with change by A) deterrence. B) projection C) avoidance. D) aggression. 19) 19) Three months after Modern Helpdesks Incorporated began accepting e-mail service requests, several service advisors had never checked their e-mail accounts. This is an example of dealing with change by A) deterrence. B) projection. C) avoidance. D) aggression. 20) 20) Firms should consider preparing a software prototype if the software A) can be produced using expertise available in-house. B) automates an unstructured or semi-structured task. C) is available as a canned package. D) will be used for a critical function like accounts receivable. 21) 21) According to a survey discussed in your textbook, what percentage of companies outsourced some or all of their information systems? A) 5%. B) 25%. C) 50%. D) Greater than 50%. 22) 22) Ideally, employees should receive training on a new system A) as soon as possible. B) just before system testing and conversion. C) during implementation planning. D) right after the physical design. aspect. 23) 23) The most important and frequently re-analyzed part of a feasibility study is the A) scheduling feasibility B) technical feasibility C) economic feasibility D) operational feasibility 24) 24) Why are end-user created systems often poorly documented? A) Users often believe it is too expensive to properly document systems. B) Users often consider systems documentation to be unimportant. C) Users often do not know how to document systems properly. D) Users are often unaware they need to properly document systems. 25) 25) Which element of design specification will help the project team find an efficient way to collect data for preparing sales reports? A) Processing procedures. B) Input C) Output D) Data collection