17. __________ listeners are likely to express more empathy toward the speaker than are people with other listening styles.

A) Time oriented

b) content - oriented

c) action oriented

D) people oriented

18.While you are communicating with others, they will provide both verbal (words) and nonverbal responses. These responses are called __________.

A- feedback

b- context

c- culture

d- experience

20.Which term refers to the ideas conveyed through communication?

a- noise

b- interference

c- message

d- channel

21.Jason cannot concentrate in class because he is thinking about his golf tournament on Friday. What type of noise is he experiencing?

A- internal

b- positive

c- negative

d- external

24.When biased language intensely attacks individuals based on their membership in certain groups, it is sometimes referred to as __________.

a- jargon

b- verbal clutter

c- hate speech

d- equivocal language

25.Stereotypes typically result in accurate perceptions of others. T/F

26.Cognitive scientists and communication researchers agree that hearing is a __________ activity

A- complex

b- cognitive

c- passive

d- learned

29, Semantic rules regulate the order in which words are organized into sentences. T/F

33.Which term refers to our personal construction of who we are?

A- extended self

B- self concept

c- self

d - internal self

38.The person expressing the idea is referred to as the __________.

a- source

b- decoder

c- channel

d- receiver

39. __________ listening means not paying any attention to what is being said.

a - distracted

b- defeated

c- nervous

d- interactive