18) When a firm advertises that it only uses recycled paper products, it is A) meeting its social obligation B) meeting its social screening requirements C) being socially responsive D) following ISO 9000 standards 19) When formal planning fails to lead to higher performance, which one of the following is most likely to be the reason for the fuilure? A) A participative style of planning was used. B) Managers were allowed too much autonomy. C) The company emphasized the control function over other functions. D) External forces constrain managers' options