19. (8 points) In 2021 Kyoto Corp. implemented a program to improve product quality. The quality program focused on training the managers responsible for the purchase of raw materials. The quality program also included training for direct labor assembly employees to improve skills in the manufacturing process. Selected 2022 and 2021 results for Kyoto are as follows: Units Direct materials (pounds) Direct labor (hours) Cost of materials per pound 2022 60,000 14,400 20,000 $ 40 2021 54,000 12,400 18,000 $ 38 $ 44 Cost of direct labor per hour $ 50 a. Calculate the partial operational productivity of Direct Materials and Direct Labor for 2022 and 2021 (round answers to four decimals). b. Calculate the partial financial productivity of Direct Materials and Direct Labor for 2022 and 2021 (round answers to four decimals). c. Was Kyoto's quality program effective? Support your answer with relevant insights (don't repeat calculation results from above).