19) __ ng approach in which part of the product is mass-produced and the remaining 20) 19) The manufacturing approach in wh features are customized is known as A) mass production B) mass manufacturing C) batch-of-one production D) customized production E) mass customization Most services are consumed at the same time they are produced and cannot exist before or after that time. This means that most services are A) separable B) scalable standardized D) measurable E) perishable 21) 1) When a business is built around the reputation of a single person, the business has limited A) provider interaction B) subjective variables quality of experience D) customer involvement E) scalability 22). 220 What is the first step in the five-step process that is the heart of Six Sigma's quality management efforts? A) fix the root cause through process improvement B) control the process long term C) measure current performance D) define the problem E) analyze the root cause of deviations 23) - 23) According to Maslow, workplace factors such as health insurance, pension plans, and retirement benefits would satisfy A) social needs B) safety needs C) self-actualization needs D) physiological needs E) esteem needs