19. Report system failures or variances promptly. Assume that your business premises and/or staff have been exposed to COVID-19 and you have been required to shut down and isolate for two weeks. Report the variance to all relevant people promptly, indicating what your response to the situation is. If you are using the case study, your cleaning staff were exposed to COVID-19 while attending an informal work function at a nearby restaurant. Draft three emails showing a prompt response to the situation. The first email should be to all customers to explain the situation, apologize for the inconvenience and offer a goodwill gesture (such as a discount or a free carpet clean). The second email should be to the Directors to explain the situation and outline your communication