19. The following list shows the quality- related costs that were reported by the Dilbert Manufacturing Company for the month of August. Legal services for product liability case: $15,000 Design review: $30,000 Field testing: $60,000 In-house scrap and rework: $50,000 Process control: $10,000 Repair of customer returns: $4,000 Product audits: $10,000 Variability analysis: $5,000 Quality training: $20,000 Maintenance of testing equipment: $1,500 What was the total amount of money spent on appraisal costs for the month? A. $115,500 B. $175,000 C. $7,000 D. $71,500 16. According to the following list, what was the total amount of money spent on external failure costs for the month? Legal services for product liability case: $15,000 Design review: $30,000 Field testing: $60,000 In-house scrap and rework: $50,000 Process control: $10,000 Repair of customer returns: $4,000 Product audits: $10,000 Variability analysis: $5,000 Quality training: $20,000 Maintenance of testing equipment: $1,500 A. $19,000 B. $4,000 C. $50,500 OD. $55,000 15. Standards that are used by companies to calibrate measurement and test equipment and that are directly traceable to secondary standards are called A. working standards. OB. national standards. C. transfer standards. OD. international standards