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19. When the proper interpretation or application of the language of a collective bargaining agreement is at issue, and the language is unclear or ambiguous,

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19. When the proper interpretation or application of the language of a collective bargaining agreement is at issue, and the language is unclear or ambiguous, the arbitrator may consider the meaning of the language in the light of the past practice - which is the understood and accepted way of doing things over an extended period of time

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